TC Areas (Traffic Conference Areas)

Learn how IATA divides the world into TC1, TC2 and TC3. Understand how these regions affect international airline routing, fare construction and ticketing procedures.

Global Indicators

Understand Global Indicators used for international airfare calculations and routing. Learn how airlines determine fare combinations based on travel direction and routing.

World Geography

Develop a strong understanding of countries, continents, capitals, major cities and international travel regions required in airline reservations.

• Continents & Countries
• Major International Cities
• Time Zones
• Travel Regions
• Airline Operating Areas

Routing

Learn how passengers travel through direct and connecting flights. Understand stopovers, transit rules, airline routing principles and itinerary planning.

• Direct & Connecting Flights
• Transit & Stopovers
• Multi-city Itinerary
• Route Planning

Airport & City Codes

Learn internationally recognized IATA airport and city codes used by airlines and travel agencies.

• DEL – New Delhi
• BOM – Mumbai
• DXB – Dubai
• LHR – London Heathrow
• JFK – New York

Name Field Creation

Learn how to correctly enter passenger names according to airline standards while creating reservations.

Flight Booking

Search flight availability, compare schedules, select flights and create domestic and international reservations.

• Availability Search
• Seat Selection
• Booking Confirmation
• Itinerary Creation

PNR Creation

Create complete Passenger Name Records containing passenger details, contact information, flight segments and ticketing information.

Fare Pricing

Calculate airline fares, taxes, surcharges and understand fare rules before ticket issuance.

Special Service Requests (SSR)

Learn how to request additional passenger services through the reservation system.

• Wheelchair Assistance
• Special Meals
• Infant Booking
• Medical Assistance
• Extra Baggage
• Seat Preference

OSI (Other Service Information)

Learn how to send important passenger information to airlines that assists with passenger handling and special operational requirements.

Ticket Issuance

Issue electronic airline tickets after fare verification and booking confirmation using Amadeus.

Ticket Void

Understand how to cancel an incorrectly issued ticket within the permitted void period without processing a refund.

Reissue (Automatic & Manual)

Modify existing tickets for date changes, route changes or fare differences using both automatic and manual reissue methods.

Refund (Automatic & Manual)

Process ticket refunds according to airline rules, including automatic and manual refund procedures.

Electronic Miscellaneous Document (EMD)

Learn how to issue Electronic Miscellaneous Documents (EMDs) for airline services that are not part of the flight ticket.

• Extra Baggage
• Preferred Seats
• Lounge Access
• Travel Insurance
• Ancillary Services

Flight Upgrade

Learn how to process cabin upgrades, calculate fare differences, verify seat availability and complete ticket reissuance for upgraded bookings.

• Economy → Premium Economy
• Economy → Business
• Business → First Class